Fortive · Accruent (Lucernex)

The Brief

A regulated, cross-border SaaS lease-accounting platform needed to extend into adjacent real-estate verticals while the India product organisation scaled rapidly — all without breaking compliance guarantees under ASC 842 and IFRS 16.

Approach

• Owned product strategy and the feature roadmap for the SaaS lease-accounting platform, prioritising initiatives against usage data and customer feedback.
• Defined and monitored core KPIs — adoption rate, feature utilisation, NPS — translating insight into sprint goals and release priorities.
• Applied platform-thinking to extend Lucernex across adjacent real-estate verticals, designing integration points that shortened onboarding.
• Ran continuous discovery through customer interviews, field validation, and journey mapping, and co-patented space-management technology solutions with Fortune 100 clients — managing invention disclosure through commercialisation.
• Scaled the India IWMS product division from 3 to 75 staff, overseeing IP strategy, regulatory compliance, and responsible product design through the growth phase.
• Championed responsible AI product design — bias mitigation, explainability, GDPR-aligned data-privacy frameworks — across IoT-integrated product platforms.

Outcome & Business KPIs

• Reduced customer onboarding time by approximately 25% through re-architected integration points.
• Grew the India product organisation 25x (3 to 75 staff) while holding IP and compliance discipline.
• Filed co-patented space-management solutions with Fortune 100 clients, carried from disclosure to commercialisation.
• Embedded GDPR-aligned, explainable-AI design patterns into IoT-integrated leasing workflows.

Tools & Frameworks